Shipping and Delivery Policy

Last updated: September 4, 2026

At Aroma em Movimento, we work to ensure your order is prepared and delivered safely and within the stated timeframe.

1. Order processing

Orders are processed after payment confirmation.

The time required to prepare the order may vary depending on product availability and current order volume.

Should there be any significant delay in processing, we will contact the customer using the details provided in the order.

2. Delivery time

The estimated delivery time will be indicated during the purchase process or in the specific product information.

The stated times are estimates and may change due to reasons beyond Aroma em Movimento's control, including carrier delays, periods of high demand, holidays, weather conditions, or other exceptional circumstances.

3. Shipping costs

Applicable shipping costs will be displayed before the order is completed.

When free shipping campaigns are available, their respective conditions will be indicated.

4. Delivery address

The order will be sent to the address provided by the customer at the time of purchase.

It is the customer's responsibility to carefully check all delivery details before completing the order.

Aroma em Movimento is not responsible for delays or returns caused by incorrect or incomplete address details provided by the customer.

5. Undelivered order

If an order cannot be delivered, the carrier may make a new delivery attempt or make the order available for collection, according to their procedures.

If an order is returned to Aroma em Movimento due to failed delivery for reasons attributable to the customer, we will contact you to define the next steps.

6. Damaged order

We recommend that the customer checks the external condition of the packaging upon delivery.

If the packaging shows evident signs of damage, the customer should, whenever possible, record this with the carrier and contact Aroma em Movimento via:

lojaaromaemmovimento@gmail.com

Whenever possible, photos of the packaging and product should be sent.

7. Incomplete or incorrect orders

If you receive an item different from the one ordered or find that a product is missing, you should contact us as soon as possible via the email address provided above.

The situation will be analysed and resolved in accordance with consumer rights and applicable legislation.

8. Contact

For questions related to deliveries:

Phone: 938 229 402
Email: lojaaromaemmovimento@gmail.com