Returns and Refunds Policy
Last updated: September 4, 2026
At Aroma em Movimento, we want you to be satisfied with your purchase. If you wish to return a product, please see the applicable conditions below.
1. Right of free termination
For distance purchases, the consumer generally has a period of 14 days to exercise the right of free termination, without needing to state any reason.
The period generally begins to run from the day on which the consumer, or a third party indicated by them who is not the carrier, acquires physical possession of the product.
2. How to exercise the right of free termination
To exercise the right of free termination, the customer must communicate their decision to Aroma e Movimento through a clear statement, for example, by email.
The request should be sent to:
lojaaromaemmovimento@gmail.com
We recommend that the customer indicates:
- name;
- order number;
- products they wish to return;
- date of purchase;
- reason for return, if they wish to provide it (not mandatory for exercising the right of free termination).
3. Product return
After communicating the intention to return the product, the customer must proceed with its return according to the instructions provided by Aroma em Movimento.
Unless otherwise agreed, the direct costs of returning the product resulting from exercising the right of free termination shall be borne by the consumer, provided they were duly informed of this condition before purchase.
The product must be returned within a maximum of 14 days after communicating the decision to exercise the right of free termination.
4. Condition of returned products
The consumer may handle the product only to the extent necessary to verify its nature, characteristics, and functioning.
The consumer may be held responsible for any depreciation of the product resulting from handling that exceeds what is necessary for such verification.
5. Sealed products
Where applicable, the right of free termination may not apply to certain products that, for reasons of health protection or hygiene, are delivered sealed and have been unsealed after delivery.
This exception will only be applied when legally provided for.
6. Refunds
In case of valid exercise of the right of free termination, Aroma em Movimento will proceed with the refund of payments received from the consumer, including, when legally applicable, standard delivery costs.
The refund will be made using the same payment method used by the consumer, unless expressly agreed otherwise.
Aroma em Movimento may wait until the returned goods are received or until proof of their return is presented, whichever occurs first.
7. Defective products or lack of conformity
The right of free termination is different from the legal warranty.
If a product shows a lack of conformity, is defective, or does not correspond to what was contracted, the customer should contact us via:
lojaaromaemmovimento@gmail.com
In these cases, the legally provided rights for lack of conformity will apply.
Consumer goods are covered by a three-year legal conformity warranty period, in accordance with applicable Portuguese legislation.
8. Products damaged during delivery
If you receive a damaged product, please contact us as soon as possible, sending photographs of the product and packaging if possible.
The situation will be analyzed and resolved in accordance with legally applicable rights.
9. Exchanges
Product exchanges may be subject to stock availability.
Where legally applicable, the consumer may exercise the right of free termination and place a new order.
10. Contacts for returns
Aroma e Movimento
Phone: 938 229 402
Email: lojaaromaemmovimento@gmail.com